Welcome to 24 Hour Hospital Sugar Land!
Thank you for choosing to receive care at our facility.
We strive to provide you with the highest possible quality of medical care available.
We are pleased to inform you of your rights and how to access them while you are a patient under our expert care:
- HIPAA Notice of Privacy Practices
- Patient Rights and Responsibilities, and Rights of Minors
- Medicare Rights
- EMTALA rights
- Duty to Report Abuse, Neglect, Illegal, Unprofessional, and Unethical Conduct
- Discrimination or Retaliation Standards
If you have concerns about the quality of care that you receive, your privacy, or wish to file a complaint for any reason, you may call our HOTLINE at 1-877-516-0911. No one will retaliate or take action against you for filing a complaint. All calls will be handled personally and confidentially. You will receive a personal response to your complaint within 7 days.
We appreciate any feedback on the care that you receive at 24 Hour Hospital Sugar Land. Contact us at feedback@24hourER.com to let us know what we did well or for ideas about ways we can better serve you and our community.
Sincerely,Dr. John Buck, CEO